Frequently Asked Questions
What is your service territory?
We exclusively serve seniors residing in Northern Virginia, Washington, D.C. and Maryland
Do you repair broken or defective devices?
No, House Call Tech is not a repair service.
Can you help me better understand new technologies like AI?
Yes, we can guide you through AI tools like ChatGPT, explaining how to use them in clear, simple language.
Why is help with staying safe online so important to seniors?
According to the FBI’s 2024 Internet Crime Report, the largest number of complaints filed with the agency came from individuals 60 and older. This age group also reported the largest dollar amount of losses from online fraud.
Will AI make it harder to avoid online scams?
Yes. As noted by the Identity Theft Resource Center, “The level of sophistication of AI will make it that much harder for people to discern legitimate from illegitimate, real from fake.”
Can I schedule appointments on weekends or outside normal business hours during the week?
Yes, subject to technician availability.
What if I’m not happy with the service you provide?
We’ll make things right.